Paul Spittle is the man behind three successful IT & AV rental companies. They are Tek Hire,
Quality Rental and Hire Tech Solutions. They are located in Slough, East Kilbride, and East
London respectively. Although distinctive brands, the three businesses work together to
ensure that wherever a client needs equipment, it can be supplied quickly.

Paul has been working in the IT equipment hire business for over 15 years and it came
following a successful financial career in the City.

He explains the approach his businesses take that have enabled them to last the course,
and to come through the Covid experience and out the other side.

Paul explains. “There is both a product and a service element of what we do. A hire business
will get ‘found out’ quickly if their products are not pristine, current or the range is limited. But
to be fair, those of us who have been in the hire market a while, we all have that pretty much
covered.

“It is the service element that makes the difference. I have always taken the approach of
putting myself in the shoes of the customer and to think what really is bothering them. For
example, someone organising an event will have many aspects that need to be co-
ordinated. Equipment rental is just one of these. Upper most in a client’s mind may well be:

• How easy will it be to select the right equipment I will need?
• Will it arrive at the right place at the right time?
• What can I expect when I take the kit out of the box?

“In our businesses, an experienced pre-sales team helps customers to choose the level of
specification needed within a model range. No one needs to pay for performance that they
will not need or use. A bespoke quotation is then prepared including the length of hire. We
understand that some clients want to get more than one price to ensure competitiveness. I
shop around when buying things, so why shouldn’t others?

Having been trusted with an order, we can re-assure customers that because we do not use
third party courier companies to deliver equipment (we have our own team), that you have a
point of contact for delivery.

Then, the key moment. When you remove the equipment from its flight case (we use sturdy
shipping cases, not cardboard boxes, or original packaging) it should feel ‘new-to-you’. We
inspect every item when it comes back to us, so we can be sure there will be ‘no surprises’
when you see a TV, laptop, iPad etc. for the first time.

Technicians on hand when and if you need them.

If you prefer a wet-hire arrangement, we can do that. Again, it is part of the service. Because
our technical team are employed directly, we are happy to make them available for your
event. For some clients, this peace of mind is essential. They know that somebody else has
full responsibility, not just for setting-up and taking down, but also for providing support for
the entire hire period.

End user or intermediary – we supply either.

Some of our best clients are other hire companies. They use us for more specialist items of
equipment that it is not cost-effective for them to own themselves. Good examples include
50” free-standing totem screens, high-end badge printers for event registration and
processing and the latest touchscreen for high impact presentations.

The last word

We will leave the last word with Paul who was keen to stress that all business is good
business. “We have a saying across all three of our companies. If you need 1 laptop for 100
days or 100 laptops for a day, we are here for you. Whatever your IT equipment needs, just
call us. 0345 230 0835.